Categories
Letter News

Introducing Moka: Why Mylo is rebranding

If you’ve downloaded the newest version of our app or visited our website recently, you’ll have noticed a big change: we rebranded!

I’m thrilled to introduce Moka, the new and improved Mylo.

Since launching in 2017, our automated saving and investing app has been downloaded by over 750,000 Canadians in every province and territory, and we’ve helped our users save and invest to achieve goals like celebrating their marriage, buying a house, starting a business and preparing for retirement.

And we’re just getting started! This year, we’re focusing on evolving our product beyond investing spare change and expanding internationally to Europe, so we needed a name that resonates around the world in every language and country.

We loved being Mylo and we’re proud of everything we’ve accomplished as a company and for our users with this name, but we are excited to announce a new name that will better serve our growing global community and our mission to help you achieve your financial goals. 

Meet Moka

There’s this myth that millennials are struggling financially because they’re buying lattes and avocado toast, but that just isn’t true. We are facing different financial challenges than our parents’ generation, so we need different financial services. We’re not looking for a lecture from a financial advisor: we want better technology and tools that can empower us to save and invest more. 

That’s where Moka comes in. The app doesn’t dictate what you can or can’t do with your money. Instead, Moka lets you live the life you want today while building towards an even brighter future. 

The way it works is simple. You tell Moka what you want to do and the app will show you how to achieve it. The app kick-starts your personal finance goals, and it makes saving more, spending less and investing smarter a daily practice. Moka gives you the power to accomplish great things.

How will this change impact Canadians?

Along with our new name, we’re also launching a fresh new look and refreshing our features so you can get #morewithmoka. We’re enhancing the app to help you keep more of your hard earned money, which is why our new logo shows a coin landing in an open hand. (To see Moka for yourself, make sure you download the latest version of the app!) 

Our name and visual identity have changed, but we’re still passionate about helping you achieve your financial goals. Moka, like Mylo, exists because of the people who use our app, because of you. In fact, we’re working on some innovative new features that will help you reduce expenses, pay down debt and save more when you spend. We can’t wait to tell you about them soon!

If you have any thoughts or questions about our rebrand, we’re always happy to hear from you. 

Thanks for using Moka!

Sincerely,

Philip Barrar

Founder & CEO, Moka

Categories
COVID-19

What to do if you’ve just lost your job

Losing your job is never easy, but you’re not in this alone. Here are some simple steps to help you set up your finances for the months ahead. 

1. Apply for benefits

Some good news: you are very likely eligible for financial aid. Start by applying for the Canada Emergency Response Benefit (CERB), which will give you $500 a week for up to 16 weeks. You should apply for the CERB even if you’d normally qualify for Employment Insurance. 

In addition to the CERB, check the Benefit Finder for pre-existing resources and see what additional programs are being provided by your province. To help you navigate your options, we put together a comprehensive resource of the federal and provincial support programs that are available. 

2. Review your finances

Now that financial support is on the way, it’s time to take stock of your current situation. How much money do you have saved or invested? Is it enough to cover your immediate expenses? Are there any unnecessary expenses you can cut? 

Updating or creating your budget will help you answer these questions and plan for the coming weeks. If you’re short on cash, we recommend dipping into your savings and investments before taking on new debt. If you really need to borrow, read our guide first.

3. Pick up the phone

Need to stretch your money? You may be able to reduce or defer upcoming expenses like monthly bills, debt repayments and rent. Companies all across the country, from banks to mobile providers, have responded to the crisis with financial relief measures for Canadians in need. Contact your service providers to discuss your options, even if they haven’t made any official announcements. 

Prioritize penalty-free deferments and payments on loans that will not accrue interest, such as most government-issued student loans. Deferring other debt repayments could affect your credit score or result in additional interest charges, so only defer these as a last resort.

Here’s a list of providers to contact:

  • Your phone and Internet provider 
  • Your cable TV provider 
  • Your utility providers (both hydro and water)
  • Your insurance providers (car and home)
  • Your landlord or mortgage provider
  • Your credit card company 
  • Your student loan provider
  • Any other creditors

4. File your tax return

The deadline to file income tax has been pushed back to June 1, 2020, but the sooner you file, the sooner you’ll get your refund. More than two-thirds of Canadians will receive an average refund of over $1,700, which is money that can go towards paying expenses or topping up your emergency fund. 

If you’re concerned about potentially owing money, don’t worry. The payment deadline has also been extended. You’ll have until September 1, 2020 to pay off any balance owing. 

5. Stay connected

While you’re getting your finances in order, it’s a good idea to start reaching out to your professional network about new opportunities: many industries are still hiring. To improve your chances of landing a job, do (virtual) practice interviews with a friend and update your resume, website and LinkedIn profile. This may also be a good time to expand your job options by learning a new skill online.

Handling the loss of a job can be challenging, especially now, so be kind to yourself and connect with your family and friends as much as you can. We may be practicing self-isolation, but we are all going through this together. Our Customer Success team and Portfolio Managers are also here to support you through this challenging time and whatever lies ahead. 

Get financial advice

Need personalized advice from an expert? We each have unique financial situations, and there is no “one size fits all” solution for finding ways to overcome the financial challenges that may lie ahead. We recently rolled out a new service that allows you get financial coaching in the app, and we’re hard at work expanding our capacity to offer it to all of our users.

This feature gives you access to real-time live chat with an expert financial advisor who can answer any questions that you may have about your personal finances and help you make the best possible financial choices. Join the waitlist today

Categories
COVID-19

The smart way to borrow money in an emergency

Need money now? If you’re in a tight spot because of COVID-19, you’re not alone and help is available. Here’s everything you need to know.

Before you borrow

Remember: Borrowing usually costs money, so only take on debt as a last resort and borrow as little as possible to minimize interest charges. Before borrowing, make sure you’ve reduced your expenses, accessed any available savings or investments, explored ways to supplement your income and exhausted all financial aid options.

Your borrowing options

In general, the lower the interest rate on the loan, the better. Fees, the repayment period and availability are other important factors to consider. Here are the options that we recommend, listed in order of preference:

Loans from family or friends

We know this isn’t possible for everyone, but if you’re lucky enough to have someone who can help, reach out. These loans usually come with a very low (or zero percent) interest rate, no fees and flexible repayment terms, which make them the best option for borrowing money. 

Mixing money and personal relationships can be tricky, though. Here’s some guidance on how to respect and protect relationships when borrowing from a loved one.  

Home Equity Line of Credit (HELOC)

If you have access to a HELOC, then this is probably the next best option. This flexible, low-interest loan uses your property as collateral and allows you to borrow up to a pre-set amount. You only borrow what you need, and you only pay interest on what you use. Since it’s a secured loan, interest rates are usually lower than regular lines of credit.

Opening a new HELOC can take time and cost money, so it’s likely not the right choice if you need cash immediately. But if you’re a homeowner with 20% equity in your home and you can afford to wait, the low interest rate makes it worth considering, especially with the recent rate cuts by the Bank of Canada.

Unsecured line of credit

An unsecured line of credit is a smart choice if you don’t already have a HELOC or real estate to borrow against. Since this kind of loan doesn’t require any collateral, it’s generally quicker to set up and easier to access. Interest rates vary but generally fall somewhere between HELOC and credit card rates. You’re more likely to get a favourable rate if you work with your current bank, and they may even be willing to transfer overdraft fees from your existing chequing account to your line of credit.

Low interest credit cards

If you don’t have access to a line of credit, a credit card may help with cash flow. The big six banks are offering to lower interest rates for anyone who has been approved for payment deferrals. Interest rates will likely still be above 10%, so be careful about how much you put on your card.

Use a comparison tool like RateHub or LowestRates to find the best low fee, low interest credit card for you. If you have existing credit card debt, look for a card with a 0% introductory interest rate on balance transfers, like this one. There may be a fee, but you’ll still save money by not paying interest on pre-existing credit card debt during the promotional period. Also, be sure not to use cash advances from your credit card, as these often have a much higher interest rate than the standard annual interest rate promoted by the credit card issuer.

What to avoid 

We recommend that you stay away from payday loans, RRSP withdrawals, and tax refund loans. Here’s why.

Avoid payday loans at all costs. We repeat: Avoid payday loans at all costs—especially in the current environment. As the name suggests, these loans are short-term advances for money that’s coming on your next payday. If you’ve lost your job and don’t have work lined up, the high fees and interest rates could make a payday loan very expensive. It might not seem that expensive in dollar terms if you only borrow for a few days, but the effective interest rates charged can be as high 500 to 600%.

A tax refund loan, or short-term advance on your estimated tax refund, might seem like a good idea, but we don’t recommend it. There may be high fees associated with this service, and you could end up owing money if your estimate is incorrect. 

Don’t make an RRSP withdrawal. There are penalties associated with making early withdrawals from your RRSP and any money you withdraw is considered taxable income. You’ll also permanently lose the contribution room.

Get financial advice 

Ultimately, the smartest option for borrowing money is the one that works for you. We each have unique financial situations, and there is no “one size fits all” solution for finding ways to overcome the financial challenges that may lie ahead. We recently rolled out a new service which makes it possible to get financial advice in the app, and we’re hard at work expanding our capacity to offer it to all of our users.

This feature gives you access to real-time live chat with an expert financial advisor who can answer any questions that you may have about your personal finances and help you make the best possible financial choices. Join the waitlist today

Categories
COVID-19

Managing your money during uncertain times

Most of us will be financially impacted by COVID-19. The challenges and uncertainties created by the pandemic mean that making the right financial decisions, a complicated task even at the best of times, is currently even more difficult.

We’re here to help with expert recommendations on what to do with your money right now and how to prepare your finances to weather the storm.

Investments

In the past 2 weeks, equity markets have taken a tumble, putting an end to a historic bull market. As of March 23, the TSX (Canada) and the S&P 500 (United States) were down 37% and 34% respectively from their peaks a little over a month ago. 

Perhaps you’ve seen your portfolio diminish as a result, and you’re wondering if it’s time to cut and run. While these concerns about your investments are understandable, our best advice to you is to keep calm and stay the course.

Stay the Course

We recommend leaving your money in your investment accounts if you can afford to do so. In a cash crunch, you can always access your money if you need it using Moka’s next-day withdrawal feature, but wherever possible, we suggest using emergency savings and reducing unnecessary expenses before tapping into your investments.

Ultimately, history has shown us that over time, the equity markets should recover and grow. Withdrawing your money now locks in any short-term losses and prevents you from benefiting from any future gains when the market recovers.

If you have short-term goals with Moka, like going on a trip, your money is likely invested in a Conservative portfolio, which means that you have very low exposure to equity markets and are much less likely to be significantly impacted by market volatility.

If you have long-term goals, like saving for retirement or for a young child’s college education, then you have time to ride out short-term market fluctuations.

However, if you feel that your current portfolio does not accurately reflect your risk tolerance or current financial situation, we’re always available to you. Your dedicated Portfolio Manager will be happy to review it with you or answer any questions.

You can also refer to our previous article about this here.

The Road Forward

We recommend continuing to regularly save and invest towards your financial goals if you can. 

By contributing to your savings goals on a weekly basis, you’re taking advantage of an important concept called Dollar Cost Averaging. Basically, buying into your portfolio gradually and consistently minimizes the impact of market volatility.  

Moka portfolios are balanced weekly. We tend to buy stocks less when the market is outperforming and more when it’s underperforming, which means that your portfolio is taking advantage of the market conditions at different points in time.

Don’t forget that you can always edit the funding rules for your goals in the Moka app, depending on your cash flow needs and spending patterns. Since most of us will be self-isolating for a  while, we might see our roundup contributions decrease. We suggest setting up or increasing your recurring deposits to stay on track with your goals. Of course, you can also reduce your contributions if your financial situation requires it. 

Moving the Goal Post?

It’s never a bad time to be investing towards your future financial goals, but it’s understandable if saving for things like a vacation or a new car is suddenly less of a priority.

Regardless of changes you may be making to your financial goals, we think everyone should have an emergency fund to help weather any unexpected financial situations without going into debt. If you don’t already have one, make sure that an emergency fund goal is at the top of your list.

If you do have an emergency fund, whether it’s in a Moka account or somewhere else, don’t be afraid to rely on it if you’re experiencing a cash flow crunch. It’s there to help you through times like these.

Saving money in a financial downturn

With many people facing a loss of income due to business closures, reduced hours, sickness and quarantine, and a recession on its way, every dollar counts and it can be even harder to put money aside. Here’s what you can do to ensure you’re still making progress towards your savings goals.

  • Prioritize your emergency fund.

I know, we’re repeating ourselves, but only because it’s probably the most important point in this article. Experts recommend having an emergency fund that can cover 3 to 6 months worth of expenses. It’s OK if you don’t already have one, or if saving that much  isn’t possible for you, right away. The important thing is to put aside whatever you can, as soon as you can.

Keep your emergency savings in a separate account from the one you use for day-to-day transactions. By putting your savings in a Moka account, you can easily add to it automatically and still access your money in a pinch with next-day withdrawals.

  • Make a budget. 

It’s time to prioritize your expenses and savings and reduce unnecessary spending. Even if you already have a budget, consider creating an emergency budget that cuts out even more non-essential items. See our guide on how to create one in three easy steps. You can also use an app like YNAB.

Don’t forget to factor savings into your budget. After calculating your expenses, see how much you can afford to put aside each month and then automate the process. By ‘setting and forgetting’ recurring deposits, you’ll have an easy, stress-free way to ensure that you’re saving consistently.

  • Track your spending.

Telling your money where to go is one thing. Seeing where it’s actually going is another. While it’s possible that you’ll spend less money during self-isolation, it’s also easy to overspend on things like online shopping, digital subscriptions and restaurant deliveries. Tracking your spending will allow you to stay on budget and easily identify when and where you need to cut back if you veer off track. 

If the thought of writing down every dollar you spend seems tedious, download an app like Mint or Wally to do it automatically.

  • Identify all opportunities to save.

Take some time to go through your expenses. Are there any subscriptions or memberships that you’re not currently using? Are you spending too much money on services like your cellphone? Can you call and negotiate your bank fees? You might be surprised to find how much money there is to be saved. 

  • Renegotiate or renew your mortgage.

Canada’s major banks have dropped their prime rates by a full 1 percent in the last two weeks, following rate cuts from the Bank of Canada. We recommend speaking to your mortgage broker to see what these new rates mean for you and if you’re in a position to capitalize on them. Keep in mind that if you’re breaking your existing mortgage early, you may need to pay a penalty, but depending on the improvement in your new rate, it could be worth it.

  • Apply for any benefits or financial aid you’re eligible for.

The Canadian government has put in place a huge aid package to support Canadians impacted by the pandemic. Research what you qualify for and submit your applications as soon as you can. Don’t be discouraged if processing times take longer than usual. The main thing is to make sure you take whatever action is required. 

New information is being released constantly, and the team at Moka will do our best to help you navigate them. See our roundup of what’s been announced to date.

Managing Debt

  • Keep on top of your debt payments, if you can.

If your financial situation allows, we recommend continuing to pay off your debt so that you don’t negatively affect your credit score or accrue any additional interest.

If you’re using a credit card, aim to pay it off in full each month if you can afford to. And keep an eye on your transactions—more online purchases during self-isolation could mean that your credit card bill is higher than it usually is.

  • If you can’t keep up with your payments, check what support is available and contact your creditors.

Limited cash flow means that many Canadians may struggle to keep up with payments on their mortgage, credit card or student loans during this crisis. 

Luckily, there’s support available.  

Canada’s big six banks have announced that they will provide flexible payment arrangements. Contact your bank as soon as you can to see if you are eligible for deferred payments on your mortgage and/or credit card debt. Be aware that you are still required to pay interest on your deferred payments, so you may end up paying more in interest payments as a result.

For students, the Canadian government has paused the repayment of Canada Student Loans and Canada Apprentice Loans for six months until September 30, 2020. Some provincial governments such as Quebec and Alberta have also announced similar measures. 

Stay tuned for additional measures. As mentioned, we will do our best to keep you updated.

  • Don’t take on more debt, unless you really need to.

While we understand that this won’t be possible for everyone, our advice is to reduce your expenses and access all available support before taking on more debt. Please also do not take on extra debt to cover the costs of unnecessary bulk buying. 

We may be feeling the financial impact of COVID-19 for a while. Good financial health and habits are more important now than ever.

Get financial advice

We each have unique financial situations, and there is no “one size fits all” solution for finding ways to overcome the financial challenges that may lie ahead. We recently rolled out a new service that will make it possible for you to get financial advice in the app, and we’re hard at work expanding our capacity to offer it to all of our users.

This feature will give you access to real-time live chat with an expert financial advisor who can answer any questions that you may have about your personal finances and help make you make the best possible financial choices. Join the waitlist today

Categories
Letter News

Why we’re promoting financial literacy this month and every month

Financial literacy can have a huge impact on your life. Sometimes even just a little knowledge can go a long way. When I first started saving, I was only putting away a dollar or so at a time, and I remember being surprised at how quickly it added up. This simple insight helped me save for my goals, and it’s why we started Moka to help others do the same.

Understanding the basics of personal finance can help everyone improve their outlook and achieve their financial goals.

At Moka, we believe that financial literacy and financial technology should work hand in hand. Learning about personal finance should be accessible, easy, and even fun.

That’s why this November for Financial Literacy Month, we’ll be sharing content that explores a variety of personal finance topics, including budgeting, saving and investing, conquering debt, and nurturing credit.

To get started, we’re publishing a story about how the stock market works. We know it’s exciting to watch your investments grow and equally scary when your investments go down, so we hope this article will give you some important context about recent volatility in the financial markets.

We feel privileged to be supporting you on your financial journey. If you have any specific questions, ideas or feedback about financial literacy, please send them our way.

Sincerely,

Phil

Phil Barrar
Founder and CEO